Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

 

1. What is Glam and Glossy?

Glam and Glossy is an online beauty, cosmetics, fashion, and lifestyle store offering authentic products at competitive prices in Bangladesh and worldwide.

2. Are your products authentic?

Yes. We source products from trusted suppliers and authorized distributors to ensure 100% authenticity and quality.

3. Do you deliver all over Bangladesh?

Yes, we provide nationwide delivery across Bangladesh through reliable courier partners.

4. Do you offer international shipping?

Yes, we ship to selected international destinations. Shipping charges and delivery times vary depending on location.

5. How long does delivery take?

    • Inside Bangladesh:
      2–7 business days (depending on location).
    • International Orders:
      7–15 business days (depending on destination and customs clearance).

6. What payment methods do you accept?

For Bangladesh:

    • Cash on Delivery (selected areas)
    • Mobile banking (bKash, Nagad, etc.)
    • Debit/Credit cards
    • Online payment gateways

For International Orders:

    • Credit/Debit cards
    • Secure online payment gateways

7. How can I track my order?

Once your order is shipped, we will provide a tracking number via email or SMS. You can use it to track your delivery status.

8. Can I cancel or modify my order?

Yes, you can cancel or modify your order before it is shipped. Please contact our customer support as soon as possible.

Once shipped, orders cannot be modified.

9. What is your return and refund policy?

We accept returns if:

    • The product is damaged
    • You received the wrong item
    • The product has a verified defect

Return requests must be made within 3–7 days of receiving the order.

Refunds are processed after product inspection.

10. Are there any products that cannot be returned?

Yes. For hygiene and safety reasons, certain beauty and personal care items may not be eligible for return once opened.

11. Is my personal information secure?

Yes. We use secure payment gateways and follow strict data protection measures to protect your personal information.

12. Do you offer wholesale or bulk purchasing?

Yes, we may offer bulk purchasing options. Please contact us directly for wholesale inquiries.

13. How can I contact customer support?

You can reach us via:

Our support team will respond within 24 business hours.

14. Do you offer discounts or promotions?

Yes. We regularly run promotions, seasonal sales, and special offers. Follow us on social media or subscribe to our newsletter to stay updated.

15. What if I receive a damaged or incorrect item?

Please contact us within 24–48 hours of delivery with clear photos of the issue. Our team will arrange a replacement or refund after verification.

Search
Scroll to Top