Refund and Returns Policy
At Glam and Glossy, customer satisfaction is our priority.
If you are not fully satisfied with your purchase, we are here to help.
This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted for orders placed within Bangladesh and internationally.
Eligibility for Returns
You may request a return if:
- The product is damaged upon delivery
- You received an incorrect item
- The product has a manufacturing defect
- The item is unused, unopened, and in original packaging
Return requests must be made within:
- Bangladesh Orders: Within 3–7 days of receiving the product
- International Orders: Within 7 days of receiving the product
Proof of purchase is required.
Non-Returnable Items
For hygiene, safety, and quality reasons, the following items are not eligible for return:
- Opened or used cosmetics and skincare products
- Personal care items once unsealed
- Clearance or final sale items
- Gift cards or promotional items
Return Process
To initiate a return:
- Contact our customer support via email or website contact form.
- Provide your order number and clear photos (if item is damaged/incorrect).
- Wait for return approval and instructions.
Returns sent without prior approval may not be accepted.
Refund Policy
Once we receive and inspect the returned product:
- If approved, refunds will be processed within 5–10 business days.
- Refunds will be issued via the original payment method.
- Cash on Delivery (COD) refunds may be processed via bank transfer or mobile banking (bKash/Nagad).
Processing time may vary depending on your bank or payment provider.
Exchange Policy
We offer exchanges for:
- Defective items
- Incorrect items delivered
Exchanges are subject to stock availability.
Shipping Costs
- If the return is due to our error (wrong or defective item), we will cover return shipping costs.
- If the return is for customer preference (where applicable), the customer may bear shipping charges.
- International return shipping costs are generally the responsibility of the customer unless the issue is due to our error.
Shipping charges are non-refundable unless the return is due to our mistake.
Order Cancellation
- Orders may be canceled before shipment.
- Once shipped, orders cannot be canceled.
- Refused deliveries may incur shipping charges.
Damaged or Missing Items
If you receive a damaged or incomplete order:
- Contact us within 24–48 hours of delivery.
- Provide photos and order details.
- We will investigate and resolve the issue promptly.
International Orders
International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are non-refundable.
Return timelines and shipping costs may vary based on country.
Contact Us
If you have any questions about this Privacy Policy, please contact.